Refund and Returns Policy

 

Thank you for shopping with us! We want to ensure that you are satisfied with your purchase.Please read our return and refund policy carefully.

 

 

Order Cancellations

• Cancellations within 12 Hours: If you wish to cancel your order, you may do so within 12 hours of purchase for a full refund. Please contact our customer service team as soon as possible to initiate the cancellation.

Returns

• If you receive a product that is damaged or defective, we are here to help. Here’s how our return process works:

Return Process

• Claiming Damage or Defect: If you believe your product is damaged or defective, please provide evidence such as pictures or videos. This will help our production team assess the issue.
• Investigation: Our production team will review the evidence provided. This may take some time, but we will keep you updated throughout the process.
• Return Address: If your claim is validated and the product is deemed defective, we will provide you with a return address.
• Refund: Once we receive the returned product and confirm the defect, we will process your refund.

Important Notes

• All returns must be initiated within [number of days] days of receiving your order.
• Products must be returned in their original condition and packaging.
• Refunds will be processed to the original payment method.

 

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at complain@leatherly.shop.

Thank you for your understanding and support!